Our client, a leading agency known for working with global brands, is seeking a talented and dynamic individual to join their innovative team. We're looking for a CRM Planner to play a pivotal role in developing and orchestrating CRM strategies, ensuring measurable ROI and client satisfaction.

Key Responsibilities:

• Demonstrate understanding of the client’s strategic goals and deliver communications plans across mid-level projects, optimising them against the client’s strategies.
• Write or provide input into briefs for mid-level projects, producing and presenting briefing documents with a clear strategic approach for creative and analytical teams.
• Display clear, practical knowledge of analytical approaches and methodologies, translating complex information into simplified explanations.
• Create compelling strategic narratives with support from the wider Strategy team, using data and insight at the core of the strategy.
• Input and support the development and ongoing optimisation of annual strategies/plans to deliver against client KPIs.
• Maintain collaborative relationships with agency stakeholders, providing support for team members in other disciplines.
• Own and maintain excellent client-agency relationships with stakeholders up to manager level.
• Support and contribute to conversations with an all-agency team and share discipline knowledge through key principles, industry updates, case studies, and education sessions.

Skills and Experience:

• Good knowledge of CRM principles, channels, and case studies, with a commitment to ongoing learning and growth.
• Excellent understanding of using data-driven insight and behavioral economics for developing strategies.
• Working understanding of Brand & Performance Marketing theories and data-driven CRM’s role within them.
• Ability to create compelling narratives utilising data and insights.
• Proficiency in Microsoft programs (Word, PPT & Excel) and Google Drive equivalents.

Benefits:

• Hybrid work environment – 2 days in the central Bristol office, 3 days optional office/home working.
• 25 days’ annual leave plus a day off on your birthday, increasing annually up to 30 days, plus bank holidays.
• Summer and Festive hours – early finish on Fridays in June, July, August, and one day in December of your choice.
• Contributory company pension scheme.
• Relocation package.
• Bupa dental care.
• Vitality health insurance.
• Social events, including Summer and Christmas parties.
• Cycle to work scheme.
• Employee Assistance Programme offered by Health Assured.
• IPA Membership.
• Creative Industries Membership.

If you are ready to be a part of a thriving agency, contributing to the growth and success of well-known, global brands, apply now.

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Are you passionate about crafting impactful CRM strategies and leveraging data to drive client success?

Our client, a leading player in the creative and effective CRM campaigns industry, is seeking a talented Senior Data Strategist to join their team. As a Senior Data Strategist, you will have the opportunity to work with renowned global brands. If you have the skills and experience to thrive in a collaborative, ambitious, and forward-thinking environment, we want to hear from you!

Key Responsibilities:

As a Senior Data Strategist, you will be a vital part of the Strategy team, supporting the Data Strategy Director in delivering CRM strategies. Your key responsibilities will include:

• Crafting and delivering CRM strategies, emphasizing the utilization of data to measure ROI and achieve client KPIs.
• Developing communication plans for complex projects, optimizing them against client strategies using data and technology.
• Collaborating on data project briefs, ensuring alignment with client strategy and providing clear data and technical requirements.
• Expanding analytical thinking in CRM strategy and execution, simplifying complex concepts for clients.
• Creating compelling data storytelling decks for senior-level clients using tools such as Powerpoint.
• Owning client-agency relationships, presenting to internal and external stakeholders, and leading project teams.

Skills and Experience:

• Essential knowledge and experience in CRM principles and channels.
• Demonstrable experience using data-driven insight and behavioral economics for strategy development.
• Understanding of Performance Marketing and the role of data-driven CRM within it.
• Proficiency in leveraging tools like Tableau and Adobe Analytics.
• Confidence using Microsoft Office suite/Google Equivalents, especially Excel.
• Ambitious mindset with the ability to recognize and act on opportunities for the benefit of the team and clients.

Benefits:

• Hybrid working environment: 2 days in the central Bristol office and optional office/home working for the remaining 3 days.
• Catered lunches and breakfast options at the office.
• Generous annual leave, increasing with each year of service.
• Summer and Festive hours for early finishes and additional time off.
• Contributory company pension, dental care, and health insurance.
• Relocation package for eligible candidates.
• Social events, cycle to work scheme, and Employee Assistance Programme.
• Professional memberships including IPA and Bristol Creative Industries.

If you are ready to contribute to the growth of an ambitious agency and shape the future of CRM strategy, apply now.

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A well-known global electronics company is looking to manage the operations capabilities of their Adobe Campaign solution across Europe. We are looking for an experienced Adobe Campaign consultant with operations experience can provide a role of leadership within the campaign execution team.

You'll be coordinating with global marketing stakeholders and leading a team of CRM executives, working on end-to-end, multi-channel Campaign Delivery within Adobe Campaign Classic. 

You will need to operate in a fast moving environment and provide the technical bridge between the campaign briefings and operations team, having a solid understanding of the full end-to-end campaign process, from brief to delivery, and working with internal stakeholders in order to ensure that campaign deadlines are achieved.

To excel in this role, you must have a strong background in Adobe Campaign and the ability to understand technical configurations within the existing Adobe Campaign solution. Other equivalent tools could be considered based on the candidate.

Key Accountabilities:

Summary

• Building a technical bridge between campaign briefings and operations.
• Providing training, optimization, best practices, and management of the execution team.
• Ensuring quality control and documentation support for operations execution.
• Collaborating with the in-house technical team for solution engineering.
• Providing input into the future direction of Adobe Campaign.
• This role demands strong consultancy skills, and you will lead technical considerations requiring engagement with our client.

You will be expected to understand the technical configurations in place with the existing Adobe Campaign solution, and provide a bridge to users to aid understanding how to build and execute campaigns within the tool. This could cover roles such as training, optimisation, best practice and management of the execution team.

You will act as one of the gatekeepers to ensure quality control, and also help to provide reporting if required.  You will also be expected to own the documentation that is required to support the operations execution.

You will also provide the link to the existing in-house technical team to discuss and potentially assist in the engineering of existing solutions or new features that may be required. You will also be expected to provide input into future direction of how we work with Adobe Campaign given the role will place you in the front line with the clients and current campaign use cases.

This role requires strong consultancy skills and you will be expected to take the lead within the operations team for any technical considerations that may require engagement with our client.

Skills and Experience          

Essential

• 2+ years’ experience using Adobe Campaign Classic (v6/7)
• Proactive, independent, responsible attitude
• 2+ years’ background within an Adobe Campaign Operations role showing experience of best practice, client engagement
• 3+ years Digital Marketing Experience
• Experience in programming, product configuration and integration of Adobe Campaign and/or other marketing cloud solutions
• Excellent written and verbal communication (clear, accurate, complete, actionable)

Desired

• Adobe Campaign certification – preferably Business Practitioner
• Experience in other connected technologies such as SQL (PostgreSQL, MS SQL Server or Oracle), HTML, CSS, Workflows, Data management, Javascript,
• Qlik data analytics experience
• Estimations and PM Methodologies
• Training experience
• Additional experience of other Adobe Marketing Cloud solutions (AA, AEM, AAM etc)
• Engagement with, or in-depth knowledge of the consumer electronics industry
• Big brand experience
• Global or European experience an advantage
• Issue resolution and escalation

Benefits:

• 25 days annual leave
• Up to 15% discretionary performance based bonus per annum (following successful completion of probation period)
• Defined Contribution Pension (up to 4% employee, up to 8.5% employer)
• Permanent Health Insurance
• Private Medical Insurance (starting from grade GL4)
• 4x Life Assurance
• £35 per month Flexible Benefits allowance (following successful completion of probation period), e.g. gym, travel insurance, life assurance, health assessment, dental insurance, etc.

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A leading global electronics company and one of the most admired and innovative brands in the world is looking to hire an Adobe Campaign Application Consultant.

In this technical role you will be working on CRM Solutions, platform configuration, development of web apps, system integration via API, platform development and maintenance to enhance system capability, technical support, building data structures and more complex technical workflows.

Key Responsibilities

• Responsible for configuring Adobe Campaign in order to reflect to the platform the demands from customer
• Configuration includes: database revision, application re-configuration, custom report format creation
• Create and optimize advanced campaign and technical workflows ensuring the industry best practices are always met
• Collaborate with campaign operations manager, campaign manager and provide guidance for alternatives with regards to Adobe Campaign
• Communicate task timelines post the request has been allocated.
• Collaborate with relevant stakeholders, internal and external to ensure the committed timelines are met.

Skills & Experience

Essential

• 2 years’ experience in implementation/maintenance of Adobe Campaign solutions
• Proactive, independent, responsible attitude
• 2+ years of hands on Adobe Campaign experience
• Experience with both platform and marketing campaigns configuration
• Good knowledge in optimization techniques of application and handling big amount of data, marketing automation, segmentation and workflows
• Experience with XML, JavaScript and SQL
• Excellent written and verbal communication (clear, accurate, complete, actionable)

Desired

• Experience with, or in-depth knowledge of the consumer electronics industry
• Big brand experience
• Strong PowerPoint and Excel skills
• Global or European experience an advantage
• Issue resolution and escalation

Salary & Benefits

• Basic annual salary depending upon experience
• 25 days annual leave
• Up to 15% discretionary performance based bonus per annum (following successful completion of probation period)
• Defined Contribution Pension (up to 4% employee, up to 8.5% employer)
• Permanent Health Insurance
• Private Medical Insurance (starting from grade GL4)
• 4x Life Assurance
• £35 per month Flexible Benefits allowance (following successful completion of probation period), e.g. gym, travel insurance, life assurance, health assessment, dental insurance, etc.

A leading marketing technology agency is looking for an Adobe Campaign Consultant to play a pivotal role in helping their clients leverage the full potential of Adobe Campaign. This is a hybrid role which enables a 50/50 split between home and office working.

As specialists in helping businesses transform and optimise customer engagement strategies, you will work closely with our clients to understand their unique needs, provide strategic recommendations, and implement solutions that drive successful marketing campaigns.

You'll be joining a team of that excel in leveraging innovative technologies and strategic insights to drive personalised and impactful customer experiences. You'll partner with clients across various industries to deliver exceptional solutions that create lasting customer relationships.

We're seeking a skilled campaign executive who is ready to take that next step in their career to join a leading Digital Marketing Consultancy. In this role, you'll take charge of managing digital marketing campaigns across diverse channels, offering crucial support for campaign migration planning and delivering training sessions to clients on campaign management tools.

As a vital part of the Campaign Management Team, your primary objective will be to aid clients in acquiring, nurturing, and retaining customers through strategic customer journey planning, optimized marketing campaigns, and insightful customer analysis.

This is a hybrid role (2 days in office) based in London. The salary is between £35,000 and £40,000 and offers a 10% bonus as well as a comprehensive benefits package.

Main Responsibilities:

Collaborate within a dynamic team to segment data effectively, identifying and targeting specific audience segments for campaigns. Implement customer journeys using a variety of tools and features to schedule, automate, and trigger campaigns. Conduct quality assurance checks on campaigns and utilize analytics tools to generate comprehensive reports. Your meticulous attention to detail and adept multitasking abilities will be essential for success in this role.

Skills and Experience:

• Practical experience with at least one campaign management platform such as Adobe Campaign (Classic), Braze, Eloqua, or similar platforms.
• Proven track record in building and executing multi-channel campaign journeys, with the ability to analyse campaign briefs and interpret requirements effectively.
• Strong understanding of digital marketing principles, particularly in email, SMS, and push channels.
• Bonus Points for: Proficiency in data querying (SQL).
• Familiarity with Marketing Automation Software such as Adobe Campaign, Braze, Salesforce Marketing Cloud, Unica, Klaviyo, Eloqua, etc.
• Experience with other marketing tools like Adobe Target, Litmus, Google Analytics, Taxi, Moveable Ink.
• Knowledge of JavaScript, Liquid script, AMPscript, HTML, and CSS. (Bonus not a must have)

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This role is with a leading CRM and Data Marketing Agency who work with some of the world's biggest and most recognisable brands. 

You will be responsible for managing key accounts, building strong relationships with clients, leading/motivating a successful client services team and ultimately, delivering exciting CRM, Digital and data-led client projects.

As Senior Account Director, You'll lead a team and work with clients to understand their Data, CRM and Digital business needs and then work with internal agency teams (including Creative, Strategy, CRM, Insight and Campaign Ops) teams to help deliver relevant strategic solutions, programmes and projects.

You will have an opportunity to work with fantastic brands, while growing your career within a leading business.

You will be an excellent team leader, someone who loves to motivate others and champion wide teams to deliver excellence.

This role is based in Central London (Hybrid working available) and paying up to 55k (depending on experience) + benefits and bonus

Skills and Experience:

• Ideally 6+ years experience within a client facing agency role
• Excellent Account Management skills- able to face-off to clients, understand requirements and turn these into briefs for teams within the agency
• A solid understanding of email best practice
• Strong experience with end 2 end campaigns, including deployment knowledge
• Experience of working with stakeholders and helping to create marketing strategies that will drive customer value and engagement
• Salesforce Marketing Cloud experience/or similar platforms knowledge would be advantageous
• Able to organise and implement CRM and Digital marketing campaigns
• Team leadership and project management experience
• A strong understanding of CRM Strategy, Marketing Automation tools, Campaigns and insights

Benefits:

• Flexible working
• Catered lunches Tuesday - Thursday in the office with breakfast.
• 25 days' annual leave, increasing by 1 day per annum at each year anniversary up to 30 days, plus bank holidays.
• Summer and Festive hours – early finish on selected Fridays and one day off in December.
• Contributory company pension with escalating employer contributions.
• Relocation package.
• Bupa dental care.
• Vitality health insurance.
• Social events, including Summer and Christmas parties.
• Cycle to work scheme.
• Employee Assistance Programme.
• IPA Membership.
• Creative Industries Membership.

Ready to apply?

If you are a passionate and proactive Project Manager with a keen eye for detail and a drive to excel in the marketing industry, we encourage you to apply.

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Our client, a prominent player in the data marketing and technology sector, is seeking an exceptional Account Director to lead transformation and drive growth for their clients. As an Account Director at our client, you'll play a pivotal role in nurturing client relationships, strategizing customer insights, and leveraging data analytics to help clients achieve their business goals. Reporting to the Group Account Director, this role offers an incredible opportunity to work with ambitious brands and lead a dynamic Client Services team.

Key Responsibilities:

• Develop, maintain, and grow client relationships, positioning yourself as a trusted advisor and growth partner.
• Anticipate clients' changing needs and explore business development opportunities beneficial to both new and existing clients.
• Drive strategic planning with clients, identifying opportunities and developing CRM strategies for business results.
• Create account development plans, align project opportunities with company objectives, and review financial forecasts with senior management.
• Manage account resources, optimize internal resource use, and balance client priorities with commercial impact.
• Lead and motivate the account team, providing direction and support for their responsibilities.
• Ensure high-standard delivery of marketing campaigns, data analysis, and reporting projects.
• Provide clear objectives and regular appraisals for the Account Management team.
• Be the voice of the business internally and externally, keeping abreast of industry developments.

Experience and Skills:

• 5+ years' direct/data marketing experience, preferably with digital and offline datasets.
• Previous experience in an Account Director or Senior Account Management role with team development and line management.
• Expertise in Customer Lifecycle strategies, email marketing planning, and best practices.
• Understanding of sophisticated data marketing techniques and best practice reporting.
• Knowledge of database development and maintenance processes.
• Strong commercial awareness with a track record of delivering complex projects on time and budget.
• Degree level, IDM Diploma, or equivalent qualification.

Personal Attributes:

• Strong organizational skills with attention to detail.
• Excellent communication skills, able to convey complex topics clearly.
• Positive leadership qualities, inspiring teams to achieve their best.
• Alignment with our core values of Ambition, Excellence, and Collaboration.
• Customer-centric approach focused on delivering impactful results.
• Proactive and eager to champion successes internally and externally.

Benefits:

• Annual performance bonus
• 25 days annual leave + optional 5 Holiday Purchase Scheme days
• Pension scheme
• Private Medical Insurance
• Structured training, development opportunities, and progression plans
• Social events and office treats
• Open and collaborative workplace culture
• Employee Assistance Programme
• Cycle to Work scheme
• Workplace Nursery scheme
• Green Car scheme

Ready to apply?

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Our client, a leading player in the data marketing industry, is seeking a dynamic and experienced Account Manager to join their team. As an Account Manager, you'll play a pivotal role in liaising between clients and internal technical teams to deliver data-driven campaigns and reporting solutions. Reporting to the Senior Account Manager or Account Director, you'll have the opportunity to work on diverse projects, manage client accounts, and drive profitability while maintaining excellent client relationships.

Key Responsibilities:

• Understand client requirements and objectives, translating them into data-driven campaigns and reporting solutions.
• Proactively suggest new projects or enhancements based on client briefs.
• Ensure timely execution and delivery of projects within specified costs and resources.
• Collaborate with internal teams to scope and specify project solutions benefiting clients and the company.
• Maintain open communications and conduct regular review sessions with clients.
• Manage client accounts, serving as the main point of contact and project owner.
• Monitor and manage projects from briefing to final delivery.
• Provide detailed business requirement briefs to technical teams for optimal solutions.
• Produce specifications and price quotations for clients.
• Track, analyse, and report on campaign results and customer base movements.
• Interpret project analysis results and offer business development recommendations.
• Maximise profitability of client work while balancing resource allocation.
• Utilise internal project management tools for accurate time tracking and profitability.

Skills and Experience:

• Minimum of two years' experience in data marketing, ideally managing targeted email marketing campaigns.
• Experience working with gaming brands is advantageous.
• Knowledge of CRM strategies, email marketing best practices, and database management processes.
• Familiarity with client/agency working practices and statistical measures.
• Degree level, IDM Diploma or equivalent and numerate.

Personal Attributes:

• Strong organisational and time management skills.
• Excellent communication (verbal, written, presentation) and teamwork abilities.
• Comfortable working under pressure and taking on more responsibility.
• Proactive, forward-thinking, and eager to progress.
• Ability to lead accounts and support junior team members.

Benefits:

• Competitive salary based on experience
• Opportunities for career advancement
• A dynamic and supportive work environment
• Comprehensive health and wellness benefits
• Training and development opportunities

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