CRM Product Owner (Contract)

London – Hybrid 2/3 days per week in the office

Circa £550 p/day Inside IR35

We are looking for an experienced CRM Product Owner to support a consulting client with a Digital Transformation project. Involving a multi brand multi region CRM migration project. The role is to interface between the consultancy and the client tech teams to define the product roadmap and support the roll out of the new systems.

The project will involve

• Product roadmap support, define strategic blueprint for CRM: Use cases, capability, architecture, operating model
• Delivering evidence via deployment within the exiting team and supporting tech to facilitate required changes.
• Overseeing definition of the product roadmap and defining requirements and specifications to ensure changes delivered by technical teams deliver the required solution

An ideal candidate will have extensive experience within the CRM Marketing Technology space as a product manager/owner and supported several transformation projects

Our client, a leading agency known for working with global brands, is seeking a talented and dynamic individual to join their innovative team. We're looking for a CRM Planner to play a pivotal role in developing and orchestrating CRM strategies, ensuring measurable ROI and client satisfaction.

Key Responsibilities:

• Demonstrate understanding of the client’s strategic goals and deliver communications plans across mid-level projects, optimising them against the client’s strategies.
• Write or provide input into briefs for mid-level projects, producing and presenting briefing documents with a clear strategic approach for creative and analytical teams.
• Display clear, practical knowledge of analytical approaches and methodologies, translating complex information into simplified explanations.
• Create compelling strategic narratives with support from the wider Strategy team, using data and insight at the core of the strategy.
• Input and support the development and ongoing optimisation of annual strategies/plans to deliver against client KPIs.
• Maintain collaborative relationships with agency stakeholders, providing support for team members in other disciplines.
• Own and maintain excellent client-agency relationships with stakeholders up to manager level.
• Support and contribute to conversations with an all-agency team and share discipline knowledge through key principles, industry updates, case studies, and education sessions.

Skills and Experience:

• Good knowledge of CRM principles, channels, and case studies, with a commitment to ongoing learning and growth.
• Excellent understanding of using data-driven insight and behavioral economics for developing strategies.
• Working understanding of Brand & Performance Marketing theories and data-driven CRM’s role within them.
• Ability to create compelling narratives utilising data and insights.
• Proficiency in Microsoft programs (Word, PPT & Excel) and Google Drive equivalents.

Benefits:

• Hybrid work environment – 2 days in the central Bristol office, 3 days optional office/home working.
• 25 days’ annual leave plus a day off on your birthday, increasing annually up to 30 days, plus bank holidays.
• Summer and Festive hours – early finish on Fridays in June, July, August, and one day in December of your choice.
• Contributory company pension scheme.
• Relocation package.
• Bupa dental care.
• Vitality health insurance.
• Social events, including Summer and Christmas parties.
• Cycle to work scheme.
• Employee Assistance Programme offered by Health Assured.
• IPA Membership.
• Creative Industries Membership.

If you are ready to be a part of a thriving agency, contributing to the growth and success of well-known, global brands, apply now.

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Are you passionate about crafting impactful CRM strategies and leveraging data to drive client success?

Our client, a leading player in the creative and effective CRM campaigns industry, is seeking a talented Senior Data Strategist to join their team. As a Senior Data Strategist, you will have the opportunity to work with renowned global brands. If you have the skills and experience to thrive in a collaborative, ambitious, and forward-thinking environment, we want to hear from you!

Key Responsibilities:

As a Senior Data Strategist, you will be a vital part of the Strategy team, supporting the Data Strategy Director in delivering CRM strategies. Your key responsibilities will include:

• Crafting and delivering CRM strategies, emphasizing the utilization of data to measure ROI and achieve client KPIs.
• Developing communication plans for complex projects, optimizing them against client strategies using data and technology.
• Collaborating on data project briefs, ensuring alignment with client strategy and providing clear data and technical requirements.
• Expanding analytical thinking in CRM strategy and execution, simplifying complex concepts for clients.
• Creating compelling data storytelling decks for senior-level clients using tools such as Powerpoint.
• Owning client-agency relationships, presenting to internal and external stakeholders, and leading project teams.

Skills and Experience:

• Essential knowledge and experience in CRM principles and channels.
• Demonstrable experience using data-driven insight and behavioral economics for strategy development.
• Understanding of Performance Marketing and the role of data-driven CRM within it.
• Proficiency in leveraging tools like Tableau and Adobe Analytics.
• Confidence using Microsoft Office suite/Google Equivalents, especially Excel.
• Ambitious mindset with the ability to recognize and act on opportunities for the benefit of the team and clients.

Benefits:

• Hybrid working environment: 2 days in the central Bristol office and optional office/home working for the remaining 3 days.
• Catered lunches and breakfast options at the office.
• Generous annual leave, increasing with each year of service.
• Summer and Festive hours for early finishes and additional time off.
• Contributory company pension, dental care, and health insurance.
• Relocation package for eligible candidates.
• Social events, cycle to work scheme, and Employee Assistance Programme.
• Professional memberships including IPA and Bristol Creative Industries.

If you are ready to contribute to the growth of an ambitious agency and shape the future of CRM strategy, apply now.

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We're seeking a skilled campaign executive who is ready to take that next step in their career to join a leading Digital Marketing Consultancy. In this role, you'll take charge of managing digital marketing campaigns across diverse channels, offering crucial support for campaign migration planning and delivering training sessions to clients on campaign management tools.

As a vital part of the Campaign Management Team, your primary objective will be to aid clients in acquiring, nurturing, and retaining customers through strategic customer journey planning, optimized marketing campaigns, and insightful customer analysis.

This is a hybrid role (2 days in office) based in London. The salary is between £35,000 and £40,000 and offers a 10% bonus as well as a comprehensive benefits package.

Main Responsibilities:

Collaborate within a dynamic team to segment data effectively, identifying and targeting specific audience segments for campaigns. Implement customer journeys using a variety of tools and features to schedule, automate, and trigger campaigns. Conduct quality assurance checks on campaigns and utilize analytics tools to generate comprehensive reports. Your meticulous attention to detail and adept multitasking abilities will be essential for success in this role.

Skills and Experience:

• Practical experience with at least one campaign management platform such as Adobe Campaign (Classic), Braze, Eloqua, or similar platforms.
• Proven track record in building and executing multi-channel campaign journeys, with the ability to analyse campaign briefs and interpret requirements effectively.
• Strong understanding of digital marketing principles, particularly in email, SMS, and push channels.
• Bonus Points for: Proficiency in data querying (SQL).
• Familiarity with Marketing Automation Software such as Adobe Campaign, Braze, Salesforce Marketing Cloud, Unica, Klaviyo, Eloqua, etc.
• Experience with other marketing tools like Adobe Target, Litmus, Google Analytics, Taxi, Moveable Ink.
• Knowledge of JavaScript, Liquid script, AMPscript, HTML, and CSS. (Bonus not a must have)

Ready to apply?

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Our client, a prominent player in the data marketing and technology sector, is seeking an exceptional Account Director to lead transformation and drive growth for their clients. As an Account Director at our client, you'll play a pivotal role in nurturing client relationships, strategizing customer insights, and leveraging data analytics to help clients achieve their business goals. Reporting to the Group Account Director, this role offers an incredible opportunity to work with ambitious brands and lead a dynamic Client Services team.

Key Responsibilities:

• Develop, maintain, and grow client relationships, positioning yourself as a trusted advisor and growth partner.
• Anticipate clients' changing needs and explore business development opportunities beneficial to both new and existing clients.
• Drive strategic planning with clients, identifying opportunities and developing CRM strategies for business results.
• Create account development plans, align project opportunities with company objectives, and review financial forecasts with senior management.
• Manage account resources, optimize internal resource use, and balance client priorities with commercial impact.
• Lead and motivate the account team, providing direction and support for their responsibilities.
• Ensure high-standard delivery of marketing campaigns, data analysis, and reporting projects.
• Provide clear objectives and regular appraisals for the Account Management team.
• Be the voice of the business internally and externally, keeping abreast of industry developments.

Experience and Skills:

• 5+ years' direct/data marketing experience, preferably with digital and offline datasets.
• Previous experience in an Account Director or Senior Account Management role with team development and line management.
• Expertise in Customer Lifecycle strategies, email marketing planning, and best practices.
• Understanding of sophisticated data marketing techniques and best practice reporting.
• Knowledge of database development and maintenance processes.
• Strong commercial awareness with a track record of delivering complex projects on time and budget.
• Degree level, IDM Diploma, or equivalent qualification.

Personal Attributes:

• Strong organizational skills with attention to detail.
• Excellent communication skills, able to convey complex topics clearly.
• Positive leadership qualities, inspiring teams to achieve their best.
• Alignment with our core values of Ambition, Excellence, and Collaboration.
• Customer-centric approach focused on delivering impactful results.
• Proactive and eager to champion successes internally and externally.

Benefits:

• Annual performance bonus
• 25 days annual leave + optional 5 Holiday Purchase Scheme days
• Pension scheme
• Private Medical Insurance
• Structured training, development opportunities, and progression plans
• Social events and office treats
• Open and collaborative workplace culture
• Employee Assistance Programme
• Cycle to Work scheme
• Workplace Nursery scheme
• Green Car scheme

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Our client, a leading player in the data marketing industry, is seeking a dynamic and experienced Account Manager to join their team. As an Account Manager, you'll play a pivotal role in liaising between clients and internal technical teams to deliver data-driven campaigns and reporting solutions. Reporting to the Senior Account Manager or Account Director, you'll have the opportunity to work on diverse projects, manage client accounts, and drive profitability while maintaining excellent client relationships.

Key Responsibilities:

• Understand client requirements and objectives, translating them into data-driven campaigns and reporting solutions.
• Proactively suggest new projects or enhancements based on client briefs.
• Ensure timely execution and delivery of projects within specified costs and resources.
• Collaborate with internal teams to scope and specify project solutions benefiting clients and the company.
• Maintain open communications and conduct regular review sessions with clients.
• Manage client accounts, serving as the main point of contact and project owner.
• Monitor and manage projects from briefing to final delivery.
• Provide detailed business requirement briefs to technical teams for optimal solutions.
• Produce specifications and price quotations for clients.
• Track, analyse, and report on campaign results and customer base movements.
• Interpret project analysis results and offer business development recommendations.
• Maximise profitability of client work while balancing resource allocation.
• Utilise internal project management tools for accurate time tracking and profitability.

Skills and Experience:

• Minimum of two years' experience in data marketing, ideally managing targeted email marketing campaigns.
• Experience working with gaming brands is advantageous.
• Knowledge of CRM strategies, email marketing best practices, and database management processes.
• Familiarity with client/agency working practices and statistical measures.
• Degree level, IDM Diploma or equivalent and numerate.

Personal Attributes:

• Strong organisational and time management skills.
• Excellent communication (verbal, written, presentation) and teamwork abilities.
• Comfortable working under pressure and taking on more responsibility.
• Proactive, forward-thinking, and eager to progress.
• Ability to lead accounts and support junior team members.

Benefits:

• Competitive salary based on experience
• Opportunities for career advancement
• A dynamic and supportive work environment
• Comprehensive health and wellness benefits
• Training and development opportunities

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Our client is seeking a Performance Marketing Executive to manage daily PPC, SEO, and reporting tasks. You will play a crucial role in driving brand awareness and leads, contributing to the company's ambitious growth plans. You'll be joining a forward-thinking consultancy that deliver exceptional service and value to clients through innovative approaches, cutting-edge strategies and a commitment to excellence.

They are looking for a proactive, well-organised individual that possess excellent communication skills alongside their skills and knowledge of performance marketing. 

Key Responsibilities

• Manage PPC campaigns on platforms such as Google Ads and LinkedIn Ads.
• Oversee on and off-page SEO for a portfolio of websites.
• Develop and execute performance marketing strategies.
• Analyse data to track campaign performance and identify areas for improvement.
• Collaborate with cross-functional teams to execute integrated marketing campaigns.
• Stay updated on the latest performance marketing trends and technologies.
• Conduct keyword research and optimise ad copy.
• Track and analyse campaign performance, reporting results to stakeholders.

Skills and Experience

• Qualification in marketing or relevant degree preferred.
• Demonstrated experience with PPC & SEO.
• Proficiency in data analysis and reporting.
• Experience with WordPress & Semrush is advantageous.
• Attention to detail and ability to work under pressure.
• Strong team player with excellent interpersonal skills.

Benefits

• Competitive salary package.
• Opportunity to work in a dynamic, growing marketing team.
• Chance to make a significant impact within the business.
• Commitment to diversity, equity, and inclusion.
• Supportive and collaborative work environment.
• Opportunities for professional growth and development.

Ready to apply?

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