Our client, a prominent CRM and Data Agency based in Bristol, is actively seeking a passionate and driven Account Manager to join their esteemed Client Services Department. This role offers an exciting opportunity to spearhead client success through effective campaign management, collaboration with industry experts, and nurturing robust client relationships in an innovative and dynamic work environment.
Campaign Planning and Management
- Interpret client briefs, challenging assumptions, and ensuring comprehensive understanding of project requirements.
- Coordinate internal resources across various departments for seamless planning, creation, and delivery of client activities.
- Collaborate closely with planning, creative, data, and production teams by sharing comprehensive briefs and strategies.
- Confidently present strategies, creative solutions, and analysis to both the internal team and clients, ensuring effective communication and feedback capture.
Client/Agency Relationship Management
- Lead productive client/agency status meetings, prepare agendas, and circulate contact reports post-meetings.
- Foster strong relationships internally, understanding departmental processes and timelines to streamline campaign processes.
- Assist senior team members with account finance and internal forecasting, maintaining accurate campaign documentation and records.
Skills and Experience
- Proficiency in MS Office tools (PowerPoint, Excel) is essential for daily operations.
- Excellent industry knowledge and awareness of current trends impacting creative communications.
- Understanding of client finances, invoicing procedures, and accurate data input for forecasting.
- Good grasp of UK data protection regulations, ensuring compliance and best practices.
- Critical thinking and problem-solving abilities to address issues promptly and effectively within the team and for clients.
- Strong attention to detail for error-free work and impeccable client deliverables.
- Team player mindset conducive to collaborative high-standard work.
- Exceptional written and verbal communication skills across various mediums.
- Flexible working
- 25 days' annual leave, increasing by 1 day per annum at each year anniversary up to 30 days, plus bank holidays
- Summer and Festive hours – early finish on selected Fridays and one day off in December
- Contributory company pension with escalating employer contributions
- Bupa dental care
- Vitality health insurance
- Cycle to work scheme
- Employee Assistance Programme
- IPA Membership
- Creative Industries Membership
Our client is an equal opportunity employer. They celebrate diversity and are committed to creating an inclusive environment for all employees.
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